📞 Toll-Free Verification

What is Toll-Free Verification?

US carriers require verification before you can use toll-free numbers (800, 888, 877, etc.) for messaging. This process ensures compliance and prevents spam.

Who needs this?

Anyone using toll-free numbers for SMS messaging
Businesses wanting to send texts from 800 numbers
Customer service teams using toll-free for both calls and texts

Timeline: Verification typically takes 5-7 business days

💰 Pricing

Total: $15.00 (one-time fee)

CloudFran service fee: $15 (Twilio carrier verification is free)

💡 Best Practice Recommendation

We strongly recommend using separate numbers for voice and SMS:

Toll-Free Number: Use for customer service voice calls
10DLC Local Number: Use for SMS campaigns and notifications

This approach gives you better deliverability, higher throughput (60+ msg/sec vs 3 msg/sec), and clearer analytics.

Toll-Free Number Selection

Select Your Toll-Free Number * Choose from your purchased toll-free numbers

Enter Toll-Free Number Manually * Must start with +1800, +1888, +1877, +1866, +1855, +1844, or +1833

Business Information

Business Name *

Business Website *

Campaign Association (Optional)

Link to Campaign Optional: Associate this verification with a specific campaign for better tracking

Messaging Details

Primary Use Case *

Expected Monthly Message Volume *

How do customers opt-in to receive messages? * Be specific - this is critical for carrier approval. Include all opt-in methods.

Message Sample * Include opt-out instructions (STOP) and sample dynamic content. Must be realistic.

Number Usage

Use for Voice Calls (Recommended ✅)
Toll-free numbers are ideal for inbound/outbound voice calls

Use for SMS Messaging (Requires this verification)
Lower throughput (3 msg/sec). Consider 10DLC for high-volume SMS.

Email for Verification Updates * You'll receive status updates and approval notifications at this email

📋 Verification Policy

$15 verification fee is non-refundable even if verification is rejected by carriers
Review timeline: 5-7 business days (can take up to 10 days in some cases)
If rejected: You'll receive the rejection reason via email and can resubmit with corrections ($15 fee applies again)
No SMS allowed: Do not send SMS from this toll-free number until verification is approved
Approval required: Only approved verifications enable toll-free SMS functionality