🎧 Support Ticket Dashboard
46
Open Tickets
46
In Progress
46
High Priority Open
46
Critical Priority Open
Showing 25 of 46 tickets
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| Ticket # | Subject | Customer | Category | Priority | Status | Assigned | SLA | Actions |
|---|---|---|---|---|---|---|---|---|
TKT-CF001 |
API Rate Limiting Issue 🤖 |
System Administrator
admin@cloudfran.com
|
Issue | Critical | Open | ⚠️ Breached | ||
TKT-PPZ001 |
Online Ordering Payment Timeout 🤖 |
Tony Marino
owner@pizzapalace.com
|
Issue | Critical | Open | ⚠️ Breached | ||
HR-TKT-002 |
How to set up FMLA leave for employee on maternity leave 🤖 |
Demo Manager
demo@cloudfran.com
|
Question | High | Open | 23h 59 m | ||
HR-TKT-006 |
Timeclock entries missing for weekend shifts 🤖 |
Demo Manager
demo@cloudfran.com
|
Issue | High | Open | 23h 59 m | ||
TKT-MIDOWN002 |
Table Reservation Widget Not Loading 🤖 |
Vincent Russo
mgr.downtown@mariositalian.com
|
Issue | High | Open | ⚠️ Breached | ||
TKT-PP001 |
Class Schedule Not Syncing 🤖 |
James Wilson
admin@peakperformance.com
|
Integration | High | Open | ⚠️ Breached | ||
TKT-EDDOWN001 |
Appointment Reminder System Not Working 🤖 |
Dr. Michael Chang
downtown@elitedental.com
|
Issue | High | Open | ⚠️ Breached | ||
TKT-GS001 |
Cannot Access Analytics Dashboard |
Sarah Chen
owner@glamourspa.com
|
Issue | High | Open | ⚠️ Breached | ||
TKT-TT001 |
Loyalty App Crashing on iOS 🤖 |
Maria Gonzalez
ops@tacotime.com
|
Issue | High | Open | ⚠️ Breached | ||
TKT-FZ001 |
Class Capacity Limits Not Enforcing 🤖 |
Andrew Martinez
admin@fitzone.com
|
Issue | High | Open | ⚠️ Breached | ||
HR-TKT-004 |
Request: Add overtime daily threshold for California location 🤖 |
Demo Manager
demo@cloudfran.com
|
Enhancement | Medium | Open | 23h 59 m | ||
HR-TKT-008 |
Need custom role for shift supervisor with limited payroll view 🤖 |
Demo Manager
demo@cloudfran.com
|
Question | Medium | Open | 23h 59 m | ||
HR-TKT-001 |
Payroll tax calculation seems incorrect for California employee 🤖 |
Demo Manager
demo@cloudfran.com
|
Issue | Medium | Open | 23h 59 m | ||
TKT-ED001 |
HIPAA Compliance Documentation |
Dr. Emily Davis
admin@elitedental.com
|
Billing | Normal | Open | ⚠️ Breached | ||
TKT-MI002 |
Add Catering Module |
Frank Leone
manager@mariositalian.com
|
Enhancement | Normal | Open | ⚠️ Breached | ||
TKT-FF002 |
POS Integration Request |
Rachel Green
it@fashionforward.com
|
Integration | Normal | Open | ⚠️ Breached | ||
TKT-CF003 |
Add Multi-Factor Authentication |
Development Team
dev@cloudfran.com
|
Enhancement | Normal | Open | ⚠️ Breached | ||
TKT-SC001 |
Route Optimization Feature Request |
Nancy White
dispatch@sparkleclean.com
|
Enhancement | Low | Open | ⚠️ Breached | ||
TKT-VAR003 |
Campaign Analytics Dashboard Request |
Kelly Adams
creative@brightideas.com
|
Enhancement | Normal | Open | ⚠️ Breached | ||
TKT-QL002 |
Add Oil Change Package Bundles |
Patricia Anderson
manager@quicklubepro.com
|
Enhancement | Normal | Open | ⚠️ Breached | ||
TKT-VAR001 |
Case Management System Integration |
Attorney Sarah Mitchell
admin@justicelaw.com
|
Integration | Normal | Open | ⚠️ Breached | ||
HR-TKT-005 |
COBRA notice not sent after employee termination 🤖 |
Demo Admin
demo@cloudfran.com
|
Issue | Critical | In Progress | 23h 59 m | ||
TKT-CF004 |
Stripe Webhook Failures 🤖 |
Billing Manager
billing@cloudfran.com
|
Integration | Critical | In Progress | ⚠️ Breached | ||
TKT-ED002 |
Patient Portal Login Issues 🤖 |
Karen Johnson
office@elitedental.com
|
Issue | Critical | In Progress | ⚠️ Breached | ||
TKT-QL001 |
Invoice PDF Generation Failing 🤖 |
Robert Martinez
service@quicklubepro.com
|
Issue | Critical | In Progress | ⚠️ Breached |
📊 Support Metrics
46
High Priority Open
46
Critical Priority Open
92
Total Open Tickets
46
Escalated Tickets
46
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