📋 My Support Tickets
+ New TicketHR-TKT-001
Payroll tax calculation seems incorrect for California employee
One of our California employees shows 5.49% state tax but California rate should be higher. Can you verify the StateTaxS...
HR-TKT-002
How to set up FMLA leave for employee on maternity leave
Employee Sarah J. is requesting FMLA leave starting March 15. How do I set this up in the system and what documentation ...
HR-TKT-003
Benefits enrollment window not showing for new hire
We hired Carlos M. on Feb 1 but he can't see the benefits enrollment option. His 30-day enrollment window should still b...
HR-TKT-004
Request: Add overtime daily threshold for California location
Our California location needs daily overtime calculation (after 8 hours) in addition to weekly. Currently only weekly 40...
HR-TKT-005
COBRA notice not sent after employee termination
We terminated EMP-012 last week but the COBRA election notice was not automatically generated. How do we manually trigge...
HR-TKT-006
Timeclock entries missing for weekend shifts
Several weekend timeclock entries from Feb 22-23 are not showing up in the payroll period. Employees confirm they clocke...
HR-TKT-007
How does HR billing work with multiple locations?
We have 3 franchise locations with different employee counts. Is the $4.50 PEPM charged per unique employee or per locat...
HR-TKT-008
Need custom role for shift supervisor with limited payroll view
We need a Shift Supervisor role that can view schedules and approve timeclock but cannot see salary information or proce...