URGENT
MC
Michael Chen
Immediate Phone Call Required
Customer expressed frustration about repeated cancellations.
🤖 AI Insights:
Negative sentiment detected. High churn risk. Recommend personal call with compensation.
Call within next 2 hours
HIGH
SJ
Sarah Johnson
Send Appointment Reminder
Appointment confirmed for tomorrow. Send 24-hour reminder.
🤖 AI Insights:
Perfect attendance record. Positive sentiment. SMS reminder will ensure reliability.
Send at 2pm today
MEDIUM
ER
Emily Rodriguez
Send Feedback Request
Customer completed appointment 3 days ago. Perfect timing for feedback.
🤖 AI Insights:
Highly engaged customer. Likely to leave 5-star review. Request feedback while fresh.
Send today between 10am-2pm
MEDIUM
DK
David Kim
Reschedule Requested Appointment
Customer requested reschedule for next week.
🤖 AI Insights:
Neutral sentiment. Customer is flexible. Offer 3-4 time slots next week.
Schedule within next 24 hours
LOW
LA
Lisa Anderson
Monthly Check-in
Regular customer. Send monthly value-add message.
🤖 AI Insights:
Consistent positive sentiment. Visits every 4-6 weeks. Gentle nudge with special offer.
Send this week