Sentiment Analysis

Customer feedback analysis and trend detection

😊

485

Positive

66%

😐

187

Neutral

26%

😞

Negative

📊

2.8

Avg Sentiment Score

-5 to +5 scale

🚨 Negative Sentiment Alerts

These messages require immediate attention

Negative Score: -4.2

Apr 02, 10:52 AM

From: +1 (555) 123-4567
Message: I'm very disappointed with the service. This is the third time my appointment was cancelled!

AI Analysis: Customer expressing frustration about repeated appointment cancellations. Immediate follow-up recommended to prevent churn.

Negative Score: -3.8

Apr 02, 7:52 AM

From: +1 (555) 234-5678
Message: Not happy at all. Waited 45 minutes past my appointment time. Waste of my day.

AI Analysis: Customer frustrated by long wait time. Apologize and offer compensation to maintain relationship.

positive Score: 4.5

Apr 02, 12:37 PM

From: +1 (555) 345-6789
Message: Thanks for the reminder! See you tomorrow at 2pm. Looking forward to it!

neutral Score: 0

Apr 02, 12:22 PM

From: +1 (555) 456-7890
Message: Ok

positive Score: 4.8

Apr 02, 11:52 AM

From: +1 (555) 567-8901
Message: Great service as always! My team loved the new menu items. Will definitely be back next week.

positive Score: 4.9

Apr 02, 9:52 AM

From: +1 (555) 678-9012
Message: The new AI assistant is amazing! Booked my appointment in seconds. This is so convenient!

neutral Score: 0.5

Apr 02, 6:52 AM

From: +1 (555) 789-0123
Message: Received your text