👥 CRM 📈 Intelligence 🚀 Growth ⚙️ Operations 🎓 Training (LMS) 🛡️ Platform Admin 🔄 Exchange 💰 HR & Payroll 🎯 TalentMatch 🏠 Home

Voice AI Receptionist

🔧 INTERNAL
🤖
Active

Voice AI Receptionist

AI-powered phone system with Google Neural voices — books appointments, takes orders, answers questions, and captures messages automatically

📞
247
Total Calls
📅
12
Today
89
Bookings
💬
34
Messages
⏱️
2.4m
Avg Duration
🎯
36%
Booking Rate

🧠 How It Works

1
Customer Calls
Your franchise phone number rings
2
AI Answers
Neural voice greets naturally
3
Understands Intent
GPT-4 classifies what they need
4
Takes Action
Books, orders, answers, or messages

🎯 Capabilities by Industry

🍔 Restaurant
Reservations, takeout/delivery orders, menu questions, specials, catering, dietary needs, wait times
💇 Salon / Beauty / Spa
Appointment booking with stylist preference, services, pricing, cancellations, product inquiries
🦷 Dental / Healthcare
Patient scheduling, insurance questions, prescription refills, emergency routing, provider selection
🏋️ Fitness / Gym
Class schedules, membership info, personal training, facility hours, trial passes
🚗 Automotive
Service appointments, repair estimates, vehicle status, recall info, parts availability
🏨 Hotel / Hospitality
Room reservations, amenities, check-in/out, concierge services, event booking
🐾 Veterinary / Pet
Pet appointments, emergency triage, vaccinations, grooming, boarding, medication refills
🏢 + 15 More Industries
Real estate, legal, insurance, education, childcare, cleaning, trades, photography, financial, and more

🔗 Setup Instructions

Step 1: Configure your Voice AI Receptionist in the Configuration tab — set industry, voice, greeting, and hours.
Step 2: Add your business knowledge to the Knowledge Base — menu, services, policies, FAQs.
Step 3: In Twilio Setup, configure your phone number webhook to point to: /api/voice/inbound
Step 4: Test by calling your number — the AI will answer!

⚙️ General Settings

🍔 Restaurant
Reservations, takeout orders, menu, catering, specials
💇 Salon / Beauty
Appointment booking, stylist preference, services, pricing
🦷 Dental
Patient scheduling, insurance, emergency, prescriptions
🏥 Healthcare / Medical
Appointments, provider selection, test results, referrals
🏋️ Fitness / Gym
Class schedules, memberships, PT sessions, facility hours
🛍️ Retail
Product availability, hours, returns, store policies
🏠 Real Estate
Property inquiries, showings, agent connect, listings
⚖️ Legal
Consultation booking, case status, document requests
🚗 Automotive / Auto Repair
Service appointments, estimates, vehicle status, recalls
🏨 Hotel / Hospitality
Room reservations, amenities, check-in/out, concierge
🧖 Spa / Wellness
Treatment booking, packages, gift cards, memberships
🎓 Education / Tutoring
Enrollment, class schedules, tutor matching, progress
🛡️ Insurance
Quote requests, claims status, policy questions, agents
📊 Accounting / Tax
Appointment booking, document requests, tax deadlines
🐾 Veterinary
Pet appointments, emergency, vaccinations, prescriptions
🧹 Cleaning / Home Services
Service scheduling, estimates, recurring plans, areas
🔧 Plumbing / HVAC / Trades
Service calls, emergency dispatch, estimates, scheduling
📷 Photography / Events
Session booking, packages, availability, pricing
👶 Childcare / Daycare
Enrollment, tours, availability, pickup/dropoff, policies
🐕 Pet Services / Grooming
Grooming appointments, boarding, daycare, pricing
💰 Financial Services
Consultation booking, account inquiries, advisor connect
🏢 Other / General Business
Universal receptionist — messages, routing, hours, FAQs
Leave empty to use AI-generated greeting. Customize to match your brand voice.
Caller gets transferred here when requesting a human
Voice Receptionist Active

🎤 Google Neural2 Voice Selection

These are Google Cloud's most natural-sounding AI voices. Neural2 and Studio voices are nearly indistinguishable from human speech.

Emma (Female, US English)
en-US
James (Male, US English)
en-US
Aria (Female, US English)
en-US
Alex (Male, US English)
en-US
Olivia (Female, Studio Quality) STUDIO
en-US
Marcus (Male, Studio Quality) STUDIO
en-US
Charlotte (Female, UK English)
en-GB
Oliver (Male, UK English)
en-GB
Sofia (Female, US Spanish)
es-US
Miguel (Male, US Spanish)
es-US
Camille (Female, French)
fr-FR
Pierre (Male, French)
fr-FR
Mei (Female, Mandarin)
cmn-CN
Wei (Male, Mandarin)
cmn-CN

📋 Recent Calls

Caller Phone Outcome Duration Turns Time
Sarah Johnson +15550200 Booking 45s 3 2026-04-02 13:00
Carlos Rivera +15550201 Order 1m 15s 5 2026-04-02 10:00
Dr. Emily Chen +15550202 Question 1m 45s 7 2026-04-02 07:00
Mike Thompson +15550203 Message 2m 15s 9 2026-04-02 04:00
Lisa Park +15550204 Transferred 2m 45s 11 2026-04-02 01:00
James Wilson +15550205 Completed 3m 15s 13 2026-04-01 22:00
Maria Santos +15550206 Booking 3m 45s 3 2026-04-01 19:00
David Kim +15550207 Order 4m 15s 5 2026-04-01 16:00

🔴 Live Call Monitor

Real-time view of active calls handled by your Voice AI Receptionist

⏳ Connecting...
0
Active Calls
0
Calls Today
0s
Avg Duration
0
Bookings Made
Active Calls
📱

No active calls right now

When someone calls your business, you'll see it here in real-time

📡 Event Feed
Waiting for call events...
© 2026 CloudFran · Terms · Privacy · Copyright